Immediate trip
Any trip ordered for immediately (via the “Go now” button) can be cancelled free of charge up to 3 minutes after the trip has been sent from the taxi dispatch center to the driver.
Future trip
Any trip ordered for a later date (“Book for a later date” button) can be cancelled free of charge up to 20 minutes before the exact departure time.
Customer’s absence
Any trip for which the customer does not show up within 5 minutes of the scheduled departure time or after the customer has been notified by SMS of the vehicle’s arrival will be considered a cancellation and will be billed according to the rates below. After these deadlines, cancellation fees will be charged according to the following rates:
 
            
                                    
                        WEBTAXI eco
                        Min. 5,00€ and max. 10,00€
                        50% of total fare
                        
                    
                                    
                        WEBTAXI limo
                        Min. 5,00€ and max. 20,00€
                        50% of total fare
                        
                    
                                    
                        WEBTAXI van
                        Min. 10,00€ and max. 30,00€
                        50% of total fare
                        
                    
                                    
                        WEBTAXI eDrive
                        Min. 5,00€ and max. 20,00€
                        50% of total fare